Catalog » FAQFrequently Asked QuestionsPhonesWhat is the difference between the original and your Vertu copies?
Our copies feel and look like the original phones. The weight may differ, since some of the materials have been replaced. The firmware is CECT based, but is a full copy of the original S40 platform used by real Vertu phones.
Does the Concierge service come with your phones?
The Vertu Concierge service is signed up for with the purchase of an original phone. The replica does have the Concierge button, and the software does dial the original Concierge number, but the service is unavailable.
What languages are available?
Each model has a different language pack. Please refer to the specifications of a specific model or contact our support team.
Will the Vertu replica work with my operator?
The phones that are presented on this website are all tri-band phones, unless stated so. They will work with all dual-band and tri-band operators. For further information contact your carrier or our support team. The phones are unlocked to work with any operator and all IMEI numbers are uniquely issued.
Are the phone replicas made of real gold/silver?
The replica phones are gold/silver plated over steel. This makes them equally heavy and durable.
Is there any warranty/guarantee?
We offer 12 months warranty on all repairs and a 10-day moneyback guarantee. For further information please refer to our Terms of Use or our support team.
Shipping and PaymentWhat are the available methods of payment?
We accept Visa/MasterCard credit and debit cards, Western Union and Wire Transfers. All payments are to be made upfront. There are limits on credit card purchases and special terms apply. Please refer to the Terms and Conditions.
How long does shipping take?
It usually takes 6-7 business days to ship to any country. For the US and Europe shipping takes from 2-4 days only.
What are the shipping costs?
Shipping costs are different for every country. Please refer to our Shipping section for a full price list or contact our support department.
Can I get a better price?
Sure! We offer flexible discounts on order of 3 phones and more. Credit card orders are not liable for any discount. For more information and discount rates and coupons contact us right away.
What about customs?
We mark all packages as SAMPLES with a 200 USD value. Any import taxes and fees are after you to clear. We do not ship to Bulgaria, Czech Republic, Holland/Netherlands and a few other countries.
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